Privacy Policy

This Privacy Policy describes how Smart Ductwork Solutions ("we," "us," or "our") collects, uses, and shares information when you visit smartductus.com, request a quote, or otherwise interact with our services.

1. Information We Collect

Contact information: Name, company name, phone number, email, job site address, and any other contact details you submit through our quote form or by phone, text, or email.

Project details and uploaded files: Shop drawings, blueprints, sketches, photos, dimensions, notes, and any other materials you share with us to prepare a quote or fulfill an order.

Technical and usage data: IP address, browser type, device information, pages viewed, and similar information collected automatically when you use our website.

2. How We Use Information

We use the information we collect to:

• Prepare and provide quotes for duct fabrication and related services;
• Fulfill orders, schedule fabrication, and coordinate delivery;
• Communicate with you by phone, SMS/text message, and email about your request, order, and project;
• Send marketing and service updates with your consent;
• Improve our website, services, and customer experience;
• Comply with legal obligations and protect our rights.

3. SMS / Text Messaging Program

When you opt in to receive text messages from Smart Ductwork Solutions, you may receive transactional and marketing messages related to your quote, order, delivery, and ongoing services. Message frequency varies.

Reply STOP to any message to opt out at any time. Reply HELP for assistance. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile opt-in data and consent are not shared with any third party for those purposes.

4. How We Share Information

We share information only with service providers who help us operate our business (such as fabrication partners, delivery providers, hosting, email, and SMS providers), and as required to comply with applicable law, legal process, or to protect our rights. We do not sell your personal information.

5. Cookies and Tracking

We use cookies and similar technologies to operate our website, remember preferences, and understand how visitors use our site. You can control cookies through your browser settings.

6. Data Retention

We retain information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you, and to opt out of marketing communications. To exercise these rights, contact us using the information below.

8. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date above. Material changes will be communicated where required.

10. Contact Us

Smart Ductwork Solutions
Phone: +1 201-298-8919
Email: [contact email placeholder]